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See and report outcome-priced calls in Billing

Settings, Billing now has an Outcome pricing section: turn it on, see how many priced calls were used or not, what came back to your balance, and mark a recent call as used or not used.

The Outcome pricing section in Billing, with the switch turned on, totals for open, used, not used and refunded, and recent priced calls with Used it and Did not use it buttons

Outcome pricing now has a home in the dashboard, under Settings, Billing.

  • One switch turns it on. Calls paid from the prepaid balance are charged in full; tell us within 7 days that you did not use a price and 70% of it goes back to the balance.
  • Totals show how many calls are open, used and not used, and how much was refunded.
  • Recent priced calls show their price and status. An open one has two buttons, "Used it" and "Did not use it", and says what came back.
  • When many of a workspace's prices go unused, a "not used" report asks for a short reason, and the section says where those limits are.